I live in NY and my wedding is in Newport RI. So the two ways I usually communicate with wedding vendors are phone and email. But I prefer email over phone for a few reasons.
Image from The Moxie Mash
- Whenever I think of something to tell or ask a vendor, I feel like I’m less intrusive when I just email them and they can respond to me whenever they can. Unless of course I need an answer right away, then I call.
- I am able to gather my thoughts better in an email. Sometimes I forget things I need to say over the phone.
- I can proofread what I wrote in an email and make sure I said things correctly and tactfully. I am able to control my emotions better while writing an email than talking on the phone.
- And my number 1 reason… Using email, I have written proof of the conversation. Unfortunately, I have had vendors or representatives of vendors forget (or pretend to forget) what they told me over the phone.
It definitely helps that I have access to my emails most of the time. But there are other cases that I prefer phone over email, like if I want an answer right away or when the conversation requires quick responses back and forth. Best Practices has a good list of pros and cons of using phone and email.
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I prefer email, but my fiance always gets on me for that. He says that people are more likely to help me over the phone.