REVIEW: MegaBus (NYC – Boston)

While the Megabus WiFi network is unsecured, the connections are isolated. That is, 192.168.7.15 can not directly connect to 192.168.7.20. The wireless switch prevents this access.

Keep in mind, this does not stop somebody from sniffing plain text passwords, so use a secure protocol.

Great post; very useful information, thank you!

A question: in your experience does the bus arrived on time at its destination?

Adkein… I’ve taken the Megabus a few times leaving NYC on Fridays. It ranged from on time to an hour late. I’ve taken other buses too and arrival is practically the same due to traffic. If you want to get there faster, I suggest driving.

Good to know. Thanks much for the reply!

You’re welcome . I should include it in my review.

Worse bus service in my life. please don’t buy any ticket from megabus. they will take your money and left you at the bus stop. they will not refund your money and will not let you take the next bus.

I will NEVER use Megabus again.

I their ticketing system does not work and I have already spent over an our on hold with them. They have taken my money but have not given me my ticket.

From now on I will use BoltBus….never again will I use Megabus.

I also will not use Megabus again. They are dishonest, and have some of the worst customer service I have ever dealt with. Once they get your money, forget about ever seeing it again.

Megabus is AWFUL. The Bus driver was rude, they were over an hour late, and they left several passengers stranded (not me thank god) because they overbooked the bus. I will NEVER ride this bus again and I suggest you don’t either. Spend a little more money and make sure you get to your destination, trust me it will be worth it.

I started using MegaBus to Boston/NY during the summer. It was great. Over the past two months, it has gotten out of hand. They NEVER seem to leave on time to Boston. The bus used to travel up 84/284-very few if any traffic delays. Now they use whatever route they want and we sit in traffic on 95. This past weekend,Feb 16, I left Boston at 535p, arrived at Hartford at 715. Our driver’s shift was over, so we DROVE off an exit to a RAMADA INN looking for his replacement, then DROVE off another exit to the DATCO BUS DEPOT looking for his replacement, and then DROVE off another exit to a REST AREA where we waited 1/2 hour for the replacement to show up. I got into NY at 1026PM. MEGABUS SUCKS!! Use another carrier to Boston. I WILL.

Compared to the Fungwah it’s 1st class!!

And the price is ridiculously more that accommodating and far outweigh the CONS. Like seriously, the radio is to loud??? C’mon you probably paid $1 for that ticket and you’re complaining?!?!?

MEGA BUS service is the worst i donot care if you are paying .25 whenproviding customer service you have to be on point. The bus is always late. The bus drivers are very unprofessional, perfect e.g i was schduled to leave at 12:45pm the bus never came until 1:30pm, it was raining on the New Jersey Turnpike the bus pulled over because the windsheild wiper did not work,their back up bus very came until for another 2 1/2 hrs. from a trip that should have taken 3 hours it took a 6 hours, they didnot apolize. I believe mega bus should go out of business, their service sucks and this has been happening for ever

Just don’t use them. For perspective, I’ve ridden the chinatown buses for almost 7 years so I’m used to no-budget, fly-by-the-seat-of-your-pants travel. Here’s why megabus sucks. I booked from Philly to NY on an 8pm bus. I sat on the corner for 2 hours with 20 other people. Apparently the bus broke down several hours before and was no running 2+ hours behind schedule. No one came to tell us, no one emailed us even though they knew about it for at least 3-4 hours. This was a month ago. I asked for a refund that night, they said it would take 5-10 business days (after several email demanding a refund they finally came around). I still haven’t received it. Also, I rode it once previously and the wifi didn’t work.

Do yourself a favod, take the Bolt Bus or one of the chinatown buses. The chinatown buses may not have wifi but you’ll never wait on a corner for 2 hours without someone telling you what’s going on.

I just took Megabus for the first time from Massachusetts back to school near Philly. This means taking a bus from Boston to New York, and then from New York to Philadelphia. I booked the reservations so that I should have had 40 minutes in between buses. But the bus from Boston arrived 40 minutes late, causing me to miss the 2nd bus. When I asked the driver for directions to Pike Street, where my bus was leaving from, he told me they all left from Penn Station. In fact, my bus left from Pike Street before the 1st bus arrived. The stop at Penn Station was hard to find, and when I spoke to an employee to change my ticket, she told me that I should have booked the buses so that I had more than 2 and a half hours between them. This policy isn’t written anywhere, including the website and my reservation. I had to change my reservations for going home so that I wouldn’t chance missing the bus again–making sure that there’s enough time between buses literally changed my arrival time from 10 pm until 4 am the next morning. Waiting almost 3 hours between buses also changes a normal 6-8 hour travel time into the ridiculous range of 10-12 hours to go from Boston to Philadelphia. There are much better ways to travel, I have heard from several friends that BoltBus is much better. Avoid Megabus!

Not a good option at all as eventually you have to put more money and time.

If you purchase their tickets in cheap, they do not pick you up.
Their customer department is worst in the world. Looks they just listen but not resolve your issue.

Again do not use Megabus if you want to save money and peace of mind.

Stay away from Megabus. Beware!!
They do not pick you from the bus stop, they do not give you any information/updates, they do not listen your complaints/issues, their customer care personnel are expert in disconnecting your calls or transferring your calls here and there and they do not reply to your emails too.
I had booked three mega bus tickets through http://www.Megabus.com with confidence to get one of the best bus services in the US as I was traveling with my spouse and kid.
The bus never showed up at airport on the date and time (mid night). We were there at airport for 2 hrs. After trying for 15-20 minutes at mid night to contact Mega bus customer service, I came to know that a white bus had come there and left. That bus was not from the Mega bus fleet and did not have any indication of Mega bus. Driver did not ask any passengers waiting at airport to board the bus or let them know that that was the Mega bus. Also, the bus stopped at Buffalo airport for just 2 minutes and drove away ignoring all the passengers waiting at airport for Mega bus. The bus driver was busy talking to someone over the phone throughout and left soon after. No one from Mega bus was there at the airport or at customer service to help us or tell us what to do next.
Because of this negligence and carelessness, I suffered a lot of mental and physical problems as it was raining on that night and I was traveling with a kid.
I finally decided to stay at hotel and book three airline Tickets. I spent around $450 for all of these things.
Again the next day I tried to contact Mega bus customer service and they kept transferring the call to different people. Since then I have tried to contact Mega Bus Customer service 5-6 times but have not received a proper reply yet. I have also sent 3-4 emails to inquiries@megabus.com , support@megabus.com and through Mega bus website but again have not received any reply. I have left 2-3 voice messages for Mega Bus Customer Care Supervisor as well, but he/she has not returned my calls yet.
Above examples show that Mega bus is not interested in solving customer’s problems which are in fact their creation.

This is by far the worst bus company I have used. We have taken several trips on bolt bus and had no issues but with mega bus they are extremely greedy and dishonest.

We booked 2 tickets NYC to DC round trip and they charged us. We then had to rebook for different days do to hotel and the new tickets were more then the original. based on their own website we should have been charged just the difference between the two tickets being the new ones were more expensive. The agent booked us the new tickets and told us they would refund the original tickets being he was charging us full price for the new tickets rather then just charging us the difference. about a week later no refund was forthcoming so I have written them several times and have just gotten the run around. Also spent 50 minutes on the phone getting the same run around.

DO NOT USE Megabus is extremely dishonest and cares little for their customers only for the money they can steal from their customers through over charging!!!!

Because Grey Hound was sold out!!!!!!!! Megabus is terrible the bus left very late it was suppose to leave at exactly 6:10 but ended up leaving at 6:40. I was departing from New York to Boston a trip that was suppose to be 3 and a half turned into 6 hours. The seats couldn’t adjust for your traveling convenience, the light was on the entire time so it affected my sleep. Never again!!